Your health profile information is located in your Ixcela account: https://ixcela.com/member/profile/
Ixcela uses your health profile information to create your personalized nutrition plan and fitness plans in addition to using the metabolite data from your sample. Your Ixcela results cannot be generated without this information.
If you forgot your password, please go to https://ixcela.com/member/forgot-password/.
You can also contact us at +1 781-538-6614 for support.