How do I reset my password?

Your username is your email address.

To reset your password for your Ixcela account, please go to the Forgot Password page.

You will receive an email from with a link to reset your password. If you do not receive the email, please check your spam folder.

You can always reach out to us at with any difficulties, and we will be happy to help you access your account or reset your log in information.


Below is a video that shows you how to reset your cookies in your browser if you're still unable to log in after resetting your password.