Sign in to your Ixcela account with your email address and password.
Your log in information was created when you purchased your Ixcela kit.*
Your username is your email address. If you forgot your password, you can reset it here. You will receive an email from firstname.lastname@example.org with a link to reset your password. If you do not receive the email, please check your spam folder.
As always, you can always reach out to us at email@example.com with any difficulties, and we will be happy to help you access your account or reset your log in information.
*If your kit was not purchased from Ixcela, you should have received a card with a registration code to set up your account. If you did not complete this step, we will email you your log in information when we receive your sample.
Below is a video that shows you how to reset your cookies in your browser if you're still unable to log in after resetting your password.