What is my log in information?

Sign in to your Ixcela account with your email address and password.

Your log in information was created when you purchased your Ixcela kit.*

Your username is your email address. If you forgot your password, you can reset it here. You will receive an email from support@ixcela.com with a link to reset your password. If you do not receive the email, please check your spam folder.

As always, you can always reach out to us at support@ixcela.com with any difficulties, and we will be happy to help you access your account or reset your log in information.


*If your kit was not purchased from Ixcela, you should have received a card with a registration code to set up your account. If you did not complete this step, we will email you your log in information when we receive your sample.


Below is a video that shows you how to reset your cookies in your browser if you're still unable to log in after resetting your password.