When will I receive my next test kit?

If you are subscribed to Ixcela Complete, your test kit will ship 8 weeks after your last kit was shipped. We will send you a reminder to update your shipping address 1 week prior to shipping your kit and will notify you as soon as the new kit ships. If it has been longer than 8 weeks and you have not received your kit, please log in to ensure that your credit card information is up to date.