General

• Who is behind Ixcela?
• Can I use my FSA or HSA to reimburse expenses incurred to purchase Ixcela’s products?
• Who is Ixcela for?
• I just signed up for Ixcela. What happens next?
• How does the Ixcela program work?
• What is my log in information?
• Where is my sample?
• When will I receive my results?
• How can I contact Ixcela?
• How much does it cost to ship internationally?
• How do I get a replacement test kit?
• How do I return an International Sample?
• If I recently had COVID-19 or another virus, should I wait to take the Ixcela test?
• What happens if my Ixcela test kit expires?
• How do I reset my password?